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Travelling during COVID-19

How your holiday may be different this year – 21/22 season (updated 19.1.22)

We want to make every effort possible to ensure that your holiday runs as smoothly as possible despite any local restrictions that may be in place during your time with us in Klosters. We have highlighted below some of the main differences from your normal skiing holiday that you might notice. These may evolve over the season as the situation in Switzerland changes and we will update this page at regular intervals.

The only way to to enter Switzerland is for all adults to be fully vaccinated, you cannot get into the country via a test. You will need to prove your vaccination status before travelling with a NHS travel pass (via the NHS app or in paper form). Any under 18s who are not fully vaccinated are only able to enter if travelling with a fully vaccinated adult.

Before arrival in Switzerland you will need to fill in the Swiss Passenger Locator Form, which is a fairly simple form and from Saturday 22nd January there is no longer any need for vaccinated adults (16+) to take a test to enter.  There is also no longer any need for a second test needed after arrival. For returning to the UK everyone everyone aged 5+ will need to have booked a ‘day 2 lateral flow’ or ‘day 2 PCR test’ and fill in the UK Passenger Locator Form which is slightly more complex. We will send you links for these before you travel. From Sunday 7th January you no longer need to isolate until the result of your day 2 test which can be taken from when you arrive up until the end of day 2 and there no longer any need to take a test before departing for the UK. 

When in Switzerland which is under its ‘2G’ level, everyone aged 16+ must be able to demonstrate that they are vaccinated via a NHS domestic COVID pass (on the NHS app) to enter restaurants (including hotel restaurants), bars, swimming pools etc. From Monday 20th December it is no longer possible for any single vaccinated 16-17 year olds to test daily to get into restaurants. 

Masks must be worn in all enclosed public areas, such as shops, public transport and in your hotel. These are mandatory for those over 12 years old; masks are also required when you are in vehicles such as a PT Ski minibus or taxi.

In your hotel you may notice a few changes. Tables in the restaurant will be more spaced out or may have partitions between them. Once seated you may remove your mask; however, when moving around the hotel a mask must be worn. Under their ‘2G+’ rule anyone double vaccinated adult (16+) who has not had a vaccination (or booster) or recovered from COVID in the last 4 months, needs to present a negative lateral flow test to enter the wellness and fitness areas of the hotel. The hotel will restrict the number of people in the swimming pool and spa area at any one time.

Thankfully as skiing is an outdoor activity, the most crucial part of your holiday will remain largely unchanged. For the cable cars to get up the mountain you may need to social distance should there be a queue and wear a mask once inside the building and in the cable car; social distancing is not required in the cable car as masks suffice. Other lifts such as 4/6 person bubbles, chairlifts and T-bars also require the wearing of masks in the queue and on the lift.

We will be also be able to offer our full piste hosting service on at least half of the days that you are with us, which we know our guests will value and this can sometimes include skiing with other guests. All guests and reps are fully vaccinated; however, if you are uncomfortable spending a day with other guests outside of your group because of COVID this may limit the service we can offer you.

This is not an exhaustive list of all the differences you will encounter, and nor does it cover all the measures put in place for the safety of our guests and staff to minimise exposure to COVID-19. Hopefully though it will give you a sufficient overview and if you would like further information then please do not hesitate to call us on 020 7736 5557 or email

What happens if you develop symptoms for COVID-19 during your stay?

Should you develop any symptoms of COVID during your stay you will need to get tested and our reps will be able to help you to arrange this. If the test comes back positive, then you will have to self-isolate in your hotel room for 10 days. We would of course help make arrangements for your extra stay with the hotel, the cost of which will need to be covered by you. It may be possible to claim for this on your insurance if you have appropriate COVID cover. Additionally, we would notify you if we believed you had been in close contact with a third party who subsequently tested positive.