Since winter 2015/16 our guests have been able to leave feedback on the AITO website and these can be viewed by clicking here.
If you would like to write a review on the AITO website then click here.
Since we launched in 2010 we have been thrilled by all the kind and wonderful feedback we have received from guests and a selection is listed below.
The team were better than very good – they were OUTSTANDING.
PT Ski never lets us down and is truly remarkable in its customer service. Our friends were simply bowled over by the service they received – we basked in the reflected glory.
The PT team delivered a demonstration of organisational excellence – and always with a smile.
A huge thank you for such an amazing off piste weekend….the sort of weekend that stays with you for life and comes top of the list of ‘best skiing’. Both my children adored it and one of them even thanked me for introducing him to skiing in the first place.
The reps were delightful and absolutely made our holiday. They were good skiers, great company and took care of all the details without us really realising it. They’re able to make a four star holiday become a five star one.
The PT Ski staff’s knowledge of the village and ski area was significant in making this one for the best ski holidays we have ever experienced.
All Mountain was absolutely brilliant for our teens, taking their already competent piste skiing to another level off piste, including using skins and avalanche training. Despite late nights out at the one incredibly safe nightclub in Klosters, they were up early every morning, enthusiastic to get out with the All Mountain group and have more fun. They mixed well with everyone and even had unsolicited compliments from the kids.
The reps were lovely and the service very personal. We could not fault the service – so friendly and yet we never felt imposed upon. The balance is important and was perfect – it was a magical holiday.
We had a wonderful weekend skiing that was made by PT Ski’s customer service. Our hosts were informed, interesting and very efficient; nothing was too much trouble for PT Ski and it made the whole experience one we want to repeat.
PT Ski made sure our office ski trip was perfectly executed – a faultless experience which far exceeded expectations.
We were looked after splendidly and your reps allowed us to ski to a standard that suited each of us without losing skis, forgetting passes or getting lost!
Honestly this was one of the happiest holidays any of us can remember. As always everything immaculate, beautiful, tasteful and just perfect.
PT Ski once again delivers on all fronts….from responding to initial contact, billing, organization on the mountain, friendliness.
The family are, as ever, overwhelmed by the care and wonderful service that the team provided. Every year you find some cracking new reps, they are outstanding, backed up by the old team who keep on coming back!
The planning is immaculate, delivery even better and how you manage to cater for so many different people and requirements is extraordinary. We all had a wonderful stay and it is rather like being wrapped up in a cosy duvet from the moment one arrives to departure. Stress free, enormous fun and hugely spoiling.
In my view, going with PT Ski is the only way to be enjoying Klosters!
Level of service frankly astonishing. Nothing seemed too difficult, annoying or downright stupid, even if it was.
I am full of admiration for the way that the PT Ski team have managed to “get it right” in encouraging the children to improve their skiing by a mixture of excellent teaching, fun and some healthy competition. My two are hooked!
I think the general ‘nothing is too much trouble’ attitude really sets PT Ski apart. It meant that on a holiday which could be quite stressful with young children, we actually enjoyed ourselves, and could relax.
PT Ski is one of the most amazingly slick and warm family operations imaginable – a true logistical masterclass!
The entire week was particularly well thought out, from pick up at the airport straight to lunch upon arrival in Klosters and hiring of ski equipment on our way to the hotel. It was effortless. Suitcases were already in the room when we walked into the Silvretta. Very kind of the reps to take ski equipment back to the hotel from hire shop.
We thought all the PT staff were fantastic ambassadors for PT Ski, and for Klosters. Everyone was very kind and accommodating, and we felt very looked after. The lifts to and from Madrisa were particularly appreciated!
PT ski is a god send for the kids. They love it. The stress is taken out, they make friends and hopefully they can come back year after year. Miles away from the hell of dropping off at ski school every morning plus they get a full day. Simply brilliant!
PT Ski’s efficiency and thoughtfulness during the booking process were so reassuring and saved us a lot of time. However, even this happy experience left us unprepared for the incredibly high standards of care we enjoyed from the moment we landed at Zurich airport to the very end of the holiday. We were escorted to rent our equipment and meet our brilliantly selected ski instructor, and then the wonderful reps made a point of spending time with us every day, both to ski with us as well as adjust any bookings, always successfully. We didn’t have to do or think about anything for ourselves and had the most relaxing holiday ever. We can’t wait to return to Klosters and wouldn’t think of going skiing again without PT Ski’s utterly charming help.
The kids week was fantastic. We never once had to coax Oliver into the van in the morning. He went off willingly every day without a second glance.
They were all extremely nice, good company and interesting to talk to on a skillet. They were very nice with Sebastian. I couldn’t recommend PT ski more highly.
It is impossible to fault both the attention to detail, and the complete commitment to ensuring that we had the most enjoyable and relaxing stay possible. We had never used a service like this before, but it exceeded my expectations by a long way.
PT ski were brilliant! Truly professional and so trustworthy throughout. Thank you one and all for making it such a successful holiday.
We simply have never been so well cared for on a skiing holiday, or any holiday for that matter.
Everyone representing PT Ski was absolutely delightful and committed to above and beyond service. If only you could run the rest of the world.
Having travelled extensively and utilised many ski operators over the years, I can unequivocally state that PT Ski has provided the best service of all by far, bar none, on any continent. The team could not have been more gracious, more engaging and more helpful. They are a credit to the PT Ski organisation and deserve a thunderous thank you. We were absolutely smitten with Klosters, partly because of its ambiance, but largely because of their efforts. In a segment of the tour/trip industry where service, as opposed to location, is often the real differentiator, PT Ski delivered in spades. Anyone considering a ski holiday in the Alps would be crazy not to book PT Ski immediately.
It’s so rare in this day and age to be truly surprised by a new venture. So often there is too much hype and so little substance but I cannot tell you how overwhelmed I was at your over-deliverance to what I was expecting. Loved Klosters; loved the fact that it is a family biz. Thought your reps were out of the premier league, loved the attention to detail and the guidance of where we should eat and go to and the fact that everything was completely hassle-free and relaxed. In short it is a winning formula!
We all had the most fantastic holiday and want to thank your excellent team for introducing the boys to skiing (they enjoyed everything about Klosters), gently easing me back in and in general looking after us so well. I think you have the perfect balance of making sure we were as well looked after as possible without crowding.