PT Ski Coronavirus Policy
In many ways last season was one of the best we have had, but of course the premature end due to the Covid-19 pandemic was not the way we expected it to finish. We were so disappointed for our guests who were unable to go on their ski holidays to Klosters because of the virus, and also for our fantastic staff who worked so tirelessly on our guests’ behalf. Additionally, we felt great sympathy for the hotels we work with and our other partners such as the ski shop and ski school, as well as everyone else who make our guests feel so welcome and who help provide such a fabulous skiing experience; this was unexpected blow for them too. For the upcoming season we was to reassure our guests that we will do our upmost to ensure that their holiday will run as close to normal as possible so that they can enjoy their time with us and most importantly their time on the mountain.
Booking with confidence
Our guests can be confident of receiving a full refund should we have to cancel their holiday due to a re-emergence of Covid-19. We take our obligations under the Package Travel Regulations extremely seriously and our guests can book with confidence safe in the knowledge that if, as at the end of last winter, Klosters is forced to close down as a ski resort they will then get all of their money back.
It should be pointed out that this is a much higher level of protection than that afforded to those who book accommodation only, where many property owners last winter concluded that pandemic risk accrued to the holiday maker and that they had no responsibility in this regard to their customers whatsoever.
Keeping our guests safe
The welfare and safety of our guests is paramount. In terms of what practical steps we will take to protect our guests when they are on holiday with us, we will conform to the guidelines prescribed by the Swiss Federal and Cantonal authorities. At this stage we do not know exactly what this might entail, but as soon as we have greater clarity on likely social distancing and other requirements then we will outline them here. Our guests should note however that these policies may be different to those found in the UK (or their home country if elsewhere).
Current situation in Switzerland