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PT Ski Coronavirus Policy

We are hopeful that the 2021/22 season will go ahead as normal and we will not experience the turbulence of last season; however, it would be premature to remove our COVID policy during the remaining uncertainty. We are planning for all holidays to go ahead this winter, subject to local restrictions and our guests being fully vaccinated. It is not possible for any adults to enter Switzerland via a test if they are not vaccinated. We want to reassure our guests that we will do our upmost to ensure that their holiday will run as close to normal as possible so that they can enjoy their time with us and most importantly their time on the mountain.

It is your responsibility to ensure that you are fully vaccinated before you travel and we are not able to take any responsibility or give any compensation or refunds if you are turned away at the border due to not having been fully vaccinated. 

Booking with confidence

Our guests can be confident of receiving a full refund should we have to cancel their holiday due to a re-emergence of Covid-19. We take our obligations under the Package Travel Regulations extremely seriously and our guests can book with confidence safe in the knowledge that if Klosters is forced to close down as a ski resort or quarantine measures are brought in that prevent them from going on holiday then they will then get all of their money back.

It should be pointed out that this is a much higher level of protection than that afforded to those who book accommodation only, where some property owners still believe that pandemic risk accrues to the holiday maker and that they have no responsibility in this regard to their customers whatsoever.

Many insurance policies now include COVID cover, it is important to check your own policy before you travel to know what you are covered for.

Keeping our guests safe

The welfare and safety of our guests is paramount. In terms of what practical steps we will take to protect our guests when they are on holiday with us, we will conform to the guidelines prescribed by the Swiss Federal and Cantonal authorities. Our guests should note however that these policies may be different to those found in the UK (or their home country if elsewhere). The current guidelines include anyone aged 12+ needs to wear masks in all indoor public areas (such as shops and restaurants) and on public transport (including ski lifts). To enter restaurants (including hotel restaurants), bars, swimming pools etc everyone aged 16+ must produce a COVID certificate (via NHS domestic COVID pass) to prove that they are double vaccinated. We will inform guests of the relevant COVID precautions that they need to be aware of when they arrive in Switzerland.