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PT Ski Coronavirus Policy

In spite of a cautiously promising start to winter 2020/21, with ski lifts open, restrictions manageable and great snow, ski holidays for UK nationals ground to a halt on 20 December with the identification of the more transmissible UK variant causing Switzerland to impose a 10 day quarantine on all UK arrivals. Thereafter we saw the Swiss ban all UK nationals from entering Switzerland except for essential purposes and the UK making it illegal for anyone to go on holiday. Looking forwards, the vaccination program and corresponding roadmap to normality gives us great encouragement that by next winter (2021/22) European ski holidays will be fully allowable. At this stage it is very hard to predict what measures, if any, will still be in place; equally the conditions for travel such as vaccination passports are yet to be determined. With this amount of uncertainty it is not yet possible to draft a comprehensive Coronavirus policy for next winter (and perhaps we won’t even need one!), but whatever the situation we want to reassure our guests that we will do our upmost to ensure that their holiday will run as close to normal as possible so that they can enjoy their time with us and most importantly their time on the mountain.

Booking with confidence

Our guests can be confident of receiving a full refund should we have to cancel their holiday due to a re-emergence of Covid-19. We take our obligations under the Package Travel Regulations extremely seriously and our guests can book with confidence safe in the knowledge that if Klosters is forced to close down as a ski resort or quarantine measures are brought in that prevent them from going on holiday then they will then get all of their money back.

It should be pointed out that this is a much higher level of protection than that afforded to those who book accommodation only, where some property owners still believe that pandemic risk accrues to the holiday maker and that they have no responsibility in this regard to their customers whatsoever.

Keeping our guests safe

The welfare and safety of our guests is paramount. In terms of what practical steps we will take to protect our guests when they are on holiday with us, we will conform to the guidelines prescribed by the Swiss Federal and Cantonal authorities. At this stage we do not know exactly what this might entail, but as soon as we have greater clarity on likely social distancing and other requirements then we will outline them here. Our guests should note however that these policies may be different to those found in the UK (or their home country if elsewhere).