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PT Ski Coronavirus Policy

As there are now no COVID related restrictions in Switzerland or travelling there we hope there is now no need for a Coronavirus Policy. We are planning for all holidays to go ahead this winter, although we can’t rule out the emergence of new variants which result in local restrictions being re-imposed or the requirement to be fully vaccinated. In this eventuality we want to reassure our guests that we will do our upmost to ensure that their holiday will run as close to normal as possible so that they can enjoy their time with us and most importantly their time on the mountain.

It is your responsibility to ensure that you are fully vaccinated before you travel should this be required and we are not able to take any responsibility or give any compensation or refunds if you are turned away at the border due to not having been fully vaccinated. 

Booking with confidence

Our guests can be confident of receiving a full refund should we have to cancel their holiday due to a re-emergence of Covid-19. We take our obligations under the Package Travel Regulations extremely seriously and our guests can book with confidence safe in the knowledge that if Klosters is forced to close down as a ski resort or quarantine measures are brought in that prevent them from going on holiday then they will then get all of their money back.

It should be pointed out that this is a much higher level of protection than that afforded to those who book accommodation only, where some property owners still believe that pandemic risk accrues to the holiday maker and that they have no responsibility in this regard to their customers whatsoever.

Many insurance policies now include COVID cover, it is important to check your own policy before you travel to know what you are covered for.

Keeping our guests safe

The welfare and safety of our guests is paramount. In terms of what practical steps we will take to protect our guests when they are on holiday with us, we will conform to the guidelines prescribed by the Swiss Federal and Cantonal authorities. Our guests should note however that these policies may be different to those found in the UK (or their home country if elsewhere). There are currently no restrictions at present but the possibility that this may change by the winter remains. We will inform guests of the relevant COVID precautions that they need to be aware of when they arrive in Switzerland.